Support

Need a hand? Email hello@omnidex.co.nz and we'll get back to you, usually within a day. Include the card or page you were on and, for the app, your iPhone model.

Alerts

• I'm not getting alerts. Check the card is watched (it shows under Alerts → Watches) and that your target is above the cheapest current price. Turn on email or push in Settings (Profile in the app); quiet hours hold push alerts until the morning.
• Push isn't arriving on my iPhone. In the app, go to Profile and turn on Push alerts, then allow notifications. If you said no earlier, turn them on in iOS Settings → OmniDex → Notifications.
• How often are prices checked? Every store is read about every 30 minutes. Each listing shows when we last checked it.

Collection and scanning

• Importing. Export a CSV from ManaBox, Moxfield, Dragon Shield, Collectr, Delver Lens, Deckbox or TCGplayer and upload it under Collection → Import. Folders in the export become binders.
• Decks. Create a deck from a list and choose “Use cards I already own” to move your copies out of your binders; anything missing can be priced or watched.
• Scanning. Scanning works for Magic and Pokémon cards. Hold the card flat in good light so the name and the set number at the bottom are visible. Photos stay on your phone.

Your account

• The website and the app share one account, so watches, wishlists and your collection are the same in both.
• Delete your account under Settings on the website or Profile in the app. Everything is deleted straight away. See our privacy policy.

Stores

OmniDex doesn't sell cards: you buy from the store. For an order problem, contact the store directly. Store owners can email stores@omnidex.co.nz.